Shipping policy
🚚 SHIPPING POLICY — SAVAGE SOUL 🖤🌹
Bold fashion, delivered fast & carefully — from Auckland, NZ 🇳🇿
✅ ORDER PROCESSING
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
• In-stock items: shipped within 48 hours
• Pre-order / made-to-order: please check product page (usually 7–14 days)
• You’ll get a confirmation email right after purchase + tracking number as soon as your order is dispatched.
🇳🇿 NEW ZEALAND SHIPPING
We use NZ Post / Fastways / Couriers Please — fully tracked, signature optional.
📦 Standard Shipping
• North Island: 1–3 business days | $7.99 flat rate
• South Island: 2–4 business days | $8.99 flat rate
• Rural / RD addresses: +1–2 extra days | $11.99
• ✨ FREE SHIPPING on ALL orders over $120 NZD!
⚡ Express Shipping (Auckland / Main Cities)
• Next-day / 1–2 days | $14.99
• Cutoff: 12pm weekdays
🌏 INTERNATIONAL SHIPPING
We ship worldwide via DHL Express / NZ Post International Tracked — fast, secure, fully traceable.
🇦🇺 Australia
• Standard: 3–5 working days | $15 AUD
• Express: 2–3 days | $25 AUD
• Free shipping: orders over $200 AUD
🌍 Rest of World
• USA, Canada, UK, Europe, Asia: $25–$35 USD | 5–10 working days
• Free international shipping: orders over $250 USD
⚠️ Customs & Duties: International customers are responsible for any import taxes, customs fees, or duties charged by your country — these are not included in our shipping price.
📌 IMPORTANT INFO
✔️ Tracking: Every order comes with full tracking — you’ll get a link via email.
✔️ PO Boxes: We ship to PO Boxes within NZ only (standard service).
✔️ Delivery Attempts: Courier will attempt delivery 2 times; if missed, parcel goes to nearest depot for collection.
✔️ Delays: We’re not responsible for weather, courier delays, or incorrect addresses provided at checkout.
✔️ Lost/Damaged: If your parcel is lost or arrives damaged, contact us within 7 days of delivery date — we’ll resolve it fast!
❓ NEED HELP?
Email: info@savagesoul.co.nz
DM: @savagesoul.nz (Instagram)
We reply within 24 hours! 🖤
✨ Short Version (for Footer / Checkout)
🇳🇿 NZ: $7.99 | FREE over $120
🇦🇺 AU: $15 | FREE over $200
🌏 WORLD: $25+ | FREE over $250
All orders tracked | Dispatch 1–2 days | From Auckland NZ 🖤